Booking reference

A booking reference number, also referred to as a PNR, is a six-digit alphanumeric code that appears after the "Booking reference" or "PNR" field on your ticket (for example: B8XYZ6). Valid characters in a booking reference are letters (A to Z) and numbers (1 to 9).

电子客票号

Your e-ticket number is a 13-digit number mentioned on your e-ticket (for example: 1572345679876).

If you are issued multiple tickets within the same booking, your e-ticket number will include a suffix at the end (for example: 1572345679876-77). This means that your e-ticket numbers are 1572345679876 and 1572345679877, respectively.

When retrieving your booking using the e-ticket number, please enter one e-ticket number without including any letters or special characters within your search.